Job Title: Admin Assistant.

Company: B&M Electric

Schedule: M-F 8am-5pm.

Salary: $25hr-$27hr depending on experience.

Location: Torrance, CA.
Employment Type: Full-Time.

Position Summary

The Admin Assistant will be responsible for overseeing the daily operations of our office, ensuring a smooth and efficient workflow. This role requires a proactive and organized individual with experience in human resources and proficiency in ServiceTitan. The Admin Assistant will play a key role in managing administrative tasks, supporting HR functions, and optimizing our use of ServiceTitan to enhance operational efficiency.

Benefits

• 401(k) matching.
• Employee discount.
• Paid time off after 1 year.

Key Responsibilities

Office Management:

· Oversee day-to-day office operations and ensure a well-organized workspace.

· Manage office supplies inventory and place orders as needed.

· Coordinate maintenance and repairs for office equipment and facilities.

· Ensure compliance with company policies and procedures.

Human Resources:

· Assist in recruitment, onboarding, and offboarding processes.

· Maintain employee records and handle HR documentation.

· Manage payroll processing and benefits administration.

· Address employee inquiries and resolve HR-related issues.

· Support performance management and employee development initiatives.

ServiceTitan Administration:

· Utilize ServiceTitan for scheduling, dispatching, and tracking service calls.

· Train and support staff in using ServiceTitan effectively.

· Monitor and optimize ServiceTitan usage to improve operational efficiency.

· Generate and analyze reports to support decision-making.

Administrative Support:

· Handle incoming calls, emails, and correspondence.

· Manage calendars, appointments, and meetings for executives.

· Prepare and distribute internal communications and memos.

· Assist with budgeting, expense tracking, and financial reporting.

· Assist Electricians with pulling City permits.

Customer Service:

· Ensure exceptional customer service by addressing client inquiries and concerns.

· Coordinate with the sales and service teams to ensure customer satisfaction.

· Manage customer feedback and implement improvements.

Work Environment & Physical Requirements

• Work environment supports productivity, learning, and well-being.
• Must be able to lift/move up to 150 lbs and perform physical tasks such as standing, walking, loading, and stacking.
• Reasonable accommodations may be made for qualified individuals with disabilities.

The ideal candidate should possess:

• Education: Bachelor’s degree in business administration, Human Resources, or a related field preferred.
• Experience: Minimum of 3-5 years of office management experience, with a focus on HR functions.
• Experience with ServiceTitan is highly desirable.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Detail-oriented with strong problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with HR software and payroll systems.

Why Join Our Team:

• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Work in a company with a strong legacy and commitment to excellence.

At B&M Electric, we foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity. With over 50 years of experience in the construction industry, we understand that a strong foundation of diversity and inclusion is essential for success.

Job Title: Electrical Service Manager

Company: B&M Electric

Salary: See below

Location: Torrance, CA.
Employment Type: Full-Time.

Position Summary

B&M Electric is seeking a proactive, driven, and highly organized Service Manager to lead our Service and Install Department. This leadership role is responsible for managing Service, Install, and Sales Technicians, Dispatchers, and support staff, while ensuring that all operations align with company goals, national electrical codes, and high standards of customer satisfaction.

The Service Manager will oversee recruiting, hiring, onboarding, and developing technicians, while also managing administrative duties, performance metrics, inventory, scheduling, and customer service. This role is instrumental in maintaining operational excellence, workforce readiness, and profitability across service operations.

Compensation & Benefits

Compensation Plan:

• $30.00/hour for the first 90 days
• $31.00/hour after 90 days
• $33.00/hour once two new technicians are trained and in vans, meeting sales goals of $40K/month. 

Performance Bonus:

• 0.5% monthly bonus if company sales goals are met (e.g., $400K month = $2,000 bonus). 

Benefits Include:

• 401(k) plan with company match
• AFLAC insurance (employee-paid)
• 5 paid sick days per year
• 5 paid vacation days after 90 days
• Paid holidays (details provided upon hiring)
• Bonus for approved continued education and training completion.

Key Responsibilities

Leadership & Personnel Management

• Lead, mentor, and manage technicians and dispatchers, ensuring adherence to company policies, performance standards, and service delivery protocols.
• Conduct training (team, 1-on-1, ride-along), performance evaluations, and disciplinary actions as needed.
• Oversee recruiting, hiring, onboarding, and retention of technician staff.
• Develop and implement technical and customer service training materials.

Service Operations & Administrative Management

• Monitor and improve technician operating efficiency, customer service quality, and profitability.
• Review invoices, ensure accurate documentation, and enforce use of solution-based sales systems.
• Work closely with dispatch to assign the right technician to the right job.
• Ensure proper completion of all service forms, job photos, equipment checkout, and job records (digital or print).
• Track technician KPIs and implement performance improvement plans.

Inventory, Fleet & Tool Management

• Oversee inventory control and reordering of parts, tools, and equipment.
• Conduct quarterly vehicle and warehouse inspections.
• Coordinate maintenance and inspections for fleet vehicles.
• Maintain accountability and the condition of tools and equipment.

Customer Satisfaction & Conflict Resolution

• Implement systems to ensure top-tier customer satisfaction.
• Intervene and resolve service-related customer issues or complaints.
• Uphold and enforce the company’s “Better Than You Found It” standard on all service calls.

Internal Communications

• Maintain open, ongoing communication with technicians, dispatchers, leadership, and office staff.
• Coordinate daily scheduling needs and technician assignments with dispatch.
• Deliver regular performance updates and reports to leadership.
• Participate in leadership meetings to contribute to operational improvements and strategic planning.

Professionalism & Conduct

• Serve as a model for professionalism and reliability in appearance, punctuality, and attitude.
• Follow all company policies as outlined in the Employee Manual.
• Display excellent judgment, active listening, and a respectful demeanor in all internal and external communications.
• Accept feedback constructively and promote a positive, growth-oriented culture.

Work Environment

• B&M Electric promotes a supportive, productive work environment focused on employee development and well-being.
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

• Must occasionally stand, walk, sit, lift to 30 lbs, and stack light-to-medium weight boxes.
• Regular verbal communication and interaction with staff and customers required.

Join Our Leadership Team

If you’re an experienced service leader who thrives in a fast-paced, performance-driven environment and you're ready to help develop the next generation of skilled electrical technicians, apply today to become a key leader at B&M Electric.

Job Title: Electrical Service Technician.

Company: B&M Electric.

Salary:  70k-150k.

Location: Torrance, CA.
Employment Type: Full-Time.

Position Summary

B&M Electric is seeking skilled, motivated, and professional Electrical Service Technicians to join our team. This role involves independently and collaboratively identifying, diagnosing, and delivering efficient electrical services in accordance with National Codes. Technicians will provide inspections, general service, maintenance, repairs, and project execution while ensuring high standards and customer satisfaction.

Compensation & Benefits

Compensation

• Base pay with opportunity to earn monthly bonuses through B&M Electric’s Bonus Structure (based on goal achievement).

Benefits

• AFLAC Insurance.
• $200 Company Goal Bonus.
• Continued Education Bonus (Per approved class).
• Paid Sick Leave: 5 days/year (after 90 days).
• Paid Vacation: 3 days/year (after 3 months in a service truck).
• 401(k) with Company Match up to 3%.

Key Responsibilities

Service & Technical Duties

• Perform safety assessments, diagnostics, and repairs using B&M Electric’s Service Delivery System.
• Conduct inspections, maintenance, and project-based electrical services.
• Provide expert troubleshooting and system solutions using flat rate pricing and company guides.
• Sell and educate customers on Membership Plans and additional services.
• Ensure post-call quality assurance, including cleanup and double-checking work ("Better than you found it" policy).
• Build trust-based relationships with customers and offer solution-based estimates.

Administrative Tasks

• Complete all paperwork thoroughly and on time per company policy.
• Maintain accurate service documentation: inspections, parts used, equipment/material orders, etc.
• Submit digital or printed forms and invoices with detailed accuracy.
• Take and upload photos before, during, and after service calls to document progress.

Internal Communication

• Maintain real-time communication with the office and supervisors: job arrival, updates, debriefs, and time tracking.
• Follow all call management and job completion protocols.

Training & Development

• Attend and participate actively in all training sessions and meetings.
• Seek ongoing learning and complete assigned coursework and training materials.

Vehicle, Tools, and Equipment

• Maintain a clean, stocked, and mechanically sound service vehicle.
• Report any vehicle issues immediately.
• Keep all tools and equipment (company-provided or personal) in proper working condition.
• Follow all driving and safety laws.

Professionalism

• Arrive on time and maintain a clean, presentable appearance.
• Demonstrate positive, respectful, and professional behavior with customers and coworkers.
• Accept feedback constructively and communicate effectively with team members and leadership.
• Uphold company values and always follow the employee manual.

Work Environment & Physical Requirements

• Work environment supports productivity, learning, and well-being.
• Must be able to lift/move up to 150 lbs and perform physical tasks such as standing, walking, loading, and stacking.
• Reasonable accommodations may be made for qualified individuals with disabilities.

Join Our Team

If you're a customer-focused, reliable, and skilled technician looking for growth and development in a supportive environment, apply now to become part of the B&M Electric team!